CANCELLATION & REFUND POLICY
Last updated: September 2, 2026
1. About Us
Brand: DClubOperated by: Glorious EnterpriseWebsite: www.dclub.com Customer Support: Email: support@dclub.in Phone: +91 98765 43210 Address: Glorious Enterprise, Surat, Gujarat, India
2. Order Cancellation
Before Dispatch You may request cancellation of your order before it has been processed or dispatched. To request cancellation, contact DClub customer support as soon as possible and provide your order number. If the cancellation is accepted before dispatch, the eligible amount paid will be refunded to the original payment method. After Dispatch Once an order has been dispatched or handed over to our logistics partner, cancellation may no longer be possible. If you no longer require the order after dispatch, please follow the applicable return/refusal process communicated by DClub. For COD orders, customers may be required to accept the shipment unless cancellation has been confirmed by DClub before dispatch.
3. Cancellation by DClub
DClub may cancel an order in circumstances including: Product becoming unavailable. Incorrect product or pricing information. Payment failure or payment verification issues. Suspected fraudulent or unauthorized transactions. Incorrect or incomplete customer information. Delivery restrictions. Technical errors. Duplicate orders. Operational or logistical issues. Other legitimate reasons. If an order is cancelled after payment has been received, the applicable refund will be processed to the original payment method or another appropriate method.
4. Return Eligibility
Products may be eligible for return or exchange only if they satisfy the conditions specified below and the applicable product-specific return policy. Generally, an eligible product must be: Unused. Unworn. Unwashed. In its original condition. In its original packaging. With original tags, labels, and accessories intact. Free from stains, marks, damage, perfume, deodorant, or other signs of use. The product must also be returned within the applicable return period displayed on the Website or communicated with your order.
5. Hygiene Products and Intimate Apparel
Because DClub sells innerwear, lingerie, intimate apparel, adhesive products, nipple covers, silicone products, and other personal-use products, certain products may not be eligible for return or exchange after opening, wearing, using, washing, or otherwise handling them in a manner that creates hygiene or safety concerns. Depending on the product, non-returnable categories may include: Panties and underwear. Nipple covers and pasties. Adhesive bras. Silicone adhesive products. Intimate personal-use products. Other products specifically marked as non-returnable on the product page. Important: Restrictions based on hygiene will not affect remedies available to customers for products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable law. Please check the product page and applicable return eligibility before placing your order.
6. Damaged, Defective, or Incorrect Product
If you receive: A damaged product. A defective product. The wrong product. The wrong size/colour where the error was caused by DClub. A missing item from your order. Please contact us as soon as possible within the applicable reporting period. We may request photographs or videos showing: The product. Product tags/labels. Outer packaging. Shipping label. The issue or defect. This information may be required to verify the claim. After verification, DClub may provide an appropriate resolution such as replacement, exchange, refund, or another remedy available under our policy and applicable law.
7. Wrong Size Ordered by Customer
Customers are responsible for selecting the correct size using the size chart provided on the relevant product page. If you select the wrong size, an exchange or return will be available only where the particular product is eligible under our return policy. For hygiene-sensitive products, size exchanges may not be available once the product has been opened or used. We strongly recommend checking the size chart before placing your order.
8. How to Request a Return
If your product is eligible for return: Step 1 Contact DClub customer support using the details provided below. Step 2 Provide your: Order number. Registered mobile number/email. Reason for return. Required photographs/videos, where applicable. Step 3 Our team will review the request and confirm whether the product is eligible. Step 4 If approved, return instructions will be provided. Step 5 Once the returned product is received and inspected, the applicable refund or replacement will be processed.
9. Return Inspection
All returned products may be inspected before a refund or exchange is approved. A return may be rejected if the product: Has been worn or used. Has been washed. Has stains, marks, odour, or other signs of use. Is damaged due to customer handling. Is missing tags or original packaging. Is incomplete. Does not match the product originally supplied. Is otherwise not in the condition required under the applicable return policy. Where a return is rejected, we may arrange to send the product back to the customer, subject to applicable conditions.
10. Refund Process
Once a refund is approved, it will generally be initiated to the original payment method. Depending on the payment method, the refund may be processed through: UPI. Credit card. Debit card. Net banking. Wallet. Other payment methods used during the purchase. The time required for the refund to appear in your account depends on the payment gateway, bank, card issuer, UPI provider, or other financial institution. DClub is not responsible for delays caused by third-party financial institutions after the refund has been successfully initiated.
11. COD Orders
For Cash on Delivery orders that have not been paid for, there is generally no payment amount to refund. If a COD order is cancelled before dispatch, no payment refund is normally required. If a COD order has been paid at delivery and is subsequently approved for refund, the refund process may require additional information from the customer, including valid bank or UPI details where applicable.
12. Shipping Charges
Where a refund is approved, the treatment of shipping charges will depend on the reason for the return and the applicable policy. Where a product is found to be defective, damaged, incorrect, or otherwise eligible for a seller-funded resolution, applicable shipping charges may be refunded or otherwise addressed as required. For customer-initiated returns, shipping charges may not be refundable unless otherwise stated or required by applicable law.
13. Refund for Cancelled Orders
If DClub cancels a prepaid order before dispatch, the eligible amount paid for the cancelled order will be refunded. If only part of an order is cancelled, the refund will generally relate to the cancelled item(s) and any applicable associated charges.
14. Failed or Reversed Payments
If your bank account has been debited but the payment is not successfully confirmed, please contact us with your payment transaction details. We will verify the transaction with the applicable payment gateway. If the payment is confirmed as unsuccessful and the amount has been received by DClub, the applicable refund will be processed.
15. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us immediately. We will verify the transactions with the payment gateway and, if a duplicate payment is confirmed, process the applicable refund.
16. Return Shipping
Where a return is approved, DClub may provide return-shipping instructions depending on the reason for the return and the product category. For eligible defective, damaged, or incorrect products, DClub may arrange or bear the applicable return shipping cost, subject to verification. For other eligible customer-initiated returns, return shipping charges may apply. The applicable shipping arrangement will be communicated when the return is approved.
17. Non-Returnable Products
Products marked as "Non-Returnable" or "Non-Exchangeable" on their product page may not be eligible for return or exchange except where the product is defective, damaged, incorrectly supplied, or where a remedy is required under applicable law. Because DClub offers intimate and personal-use products, customers should carefully review the product-specific return information before placing an order.
18. Promotional and Discounted Orders
Products purchased using discount codes, promotional offers, bundles, or special pricing may be subject to additional return or refund conditions. If a promotional offer required a minimum order value or included a free product, cancellation or return of part of the order may affect the applicable discount or promotional benefit. Any applicable adjustment will be communicated during the refund process.
19. Exchange Policy
Where exchange is available, an eligible product may be exchanged for another size or variant subject to: Product availability. Product eligibility. Return-condition requirements. Applicable exchange period. If the requested replacement is unavailable, DClub may offer another appropriate resolution, such as a refund, where applicable.
20. Refund Timelines
Refunds are generally initiated after the applicable cancellation or return has been approved and, where required, the returned product has been received and inspected. The time taken for the refund to reach your account depends on the payment method and financial institution. Bank and payment-gateway processing times are outside DClub's direct control.
21. Fraudulent or Abusive Returns
DClub reserves the right to investigate suspicious, fraudulent, repeated, or abusive return and refund activity. Where reasonably necessary and permitted by law, we may restrict return privileges, cancel suspicious orders, or take other appropriate action. Nothing in this section limits rights or remedies available to customers under applicable law.
22. Consumer Rights
Nothing in this Cancellation & Refund Policy is intended to take away or restrict any rights or remedies available to consumers under applicable Indian laws. Where applicable law provides a mandatory right, remedy, replacement, refund, or other consumer protection, such legal requirements will prevail over any conflicting provision of this policy.
23. Changes to This Policy
DClub may update this Cancellation & Refund Policy from time to time. Any updated version will be published on this page with a revised "Last Updated" date. The updated policy will apply to orders placed after the effective date of the updated policy, subject to applicable law.
24. Contact Us
For cancellation, return, exchange, or refund-related questions, please contact: DClubOperated by: Glorious EnterpriseEmail: support@dclub.in Phone: +91 98765 43210 Address: Glorious Enterprise, Surat, Gujarat, India Website: www.dclub.com Please include your order number in your communication so that we can assist you more quickly. Related Policies Terms & Conditions Privacy Policy Shipping & Delivery Policy Contact Us