Terms & Conditions
Last updated: September 22, 2026
1. About DClub
The Website is operated by: Business Name: Krishiv Enterprise Brand: DClub Business Type: Sole Proprietorship Owner: Mrs. Lina Surani Website: thedclub.com Customer Support: Email: [email protected] Phone: +91 99133 22088 Address: Krishiv Enterprise, Surat, Gujarat, India For all customer-service-related questions, please contact us using the details provided above.
2. Use of the Website
You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to: Use the Website for fraudulent or unlawful activities. Attempt to gain unauthorized access to the Website or its systems. Interfere with the operation or security of the Website. Upload malicious software, viruses, or harmful code. Copy, reproduce, scrape, modify, or commercially exploit Website content without our written permission. Misuse promotional offers, discount codes, payment systems, or customer accounts. Impersonate another person or provide false information. We reserve the right to restrict or terminate access to the Website where reasonably necessary.
3. Eligibility
You must provide accurate information when placing an order or creating an account. By using the Website, you confirm that you are legally capable of entering into a binding transaction under applicable law. If a person below the applicable legal age uses the Website, such use should be under the supervision and consent of a parent or legal guardian.
4. Products and Product Information
DClub makes reasonable efforts to display accurate information about our products, including product descriptions, photographs, colours, sizes, materials, features, and specifications. However: Product colours may appear slightly different depending on your device or screen settings. Minor variations may occur due to manufacturing processes. Product packaging may change from time to time. Product availability may change without prior notice. Images may include styling or presentation elements that are not included with the purchased product unless specifically mentioned in the product description. We reserve the right to correct typographical, pricing, product-description, or technical errors.
5. Product Availability
All products are subject to availability. We may limit quantities, discontinue products, or temporarily remove products from sale. If a product becomes unavailable after an order has been placed, we may cancel the affected order or part of the order and provide an applicable refund for any amount already paid.
6. Product Size and Fit
Customers are responsible for selecting the appropriate size based on the size chart and product information provided on the Website. For innerwear and lingerie products, fit can vary depending on individual body shape and measurements. We recommend reviewing the applicable size chart before placing an order. A change-of-mind or incorrect size selection will be handled according to our applicable Return & Refund Policy and the eligibility of the particular product.
7. Pricing
All prices displayed on the Website are in Indian Rupees (INR), unless otherwise stated. Applicable taxes, shipping charges, discounts, coupons, and other charges will be displayed during the checkout process where applicable. DClub reserves the right to change prices at any time. Such changes will not affect an order that has already been accepted, except where the order was placed due to an obvious technical or pricing error.
8. Placing an Order
When you place an order through the Website, you are making an offer to purchase the selected products. After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel. An order may be accepted, rejected, or cancelled by DClub depending on product availability, payment status, verification, pricing errors, delivery restrictions, suspected fraud, or other legitimate reasons. An order confirmation does not necessarily guarantee dispatch until the order has been processed.
9. Order Cancellation
You may request cancellation of an order before it is processed or dispatched, subject to our cancellation process. Once an order has been packed, dispatched, or handed over to the shipping partner, cancellation may no longer be possible. If cancellation is accepted after payment has been made, the eligible refund will be processed according to our Cancellation & Refund Policy.
10. Payment
DClub may provide payment options including: UPI Credit cards Debit cards Net banking Wallets EMI or other payment methods, where available. Payments may be processed through third-party payment gateway providers. Payment processing is subject to the terms, conditions, security procedures, and policies of the applicable payment service provider. DClub does not request or require customers to share their card PIN, UPI PIN, CVV, OTP, banking password, or other confidential banking credentials with our customer-support representatives.
11. Failed, Pending, or Reversed Payments
If money has been deducted from your bank account but your order has not been confirmed, please contact DClub customer support with your order and transaction details. We may verify the payment with the applicable payment gateway or financial institution. If the transaction is confirmed as unsuccessful and the amount has been received by us, the applicable refund will be processed according to our refund procedure. The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.
12. Shipping and Delivery
DClub delivers orders to locations that are serviceable by our logistics partners. Estimated delivery dates displayed on the Website or communicated after ordering are estimates and may vary. Delivery may be affected by circumstances including: Courier delays. Weather conditions. Public holidays. Natural disasters. Incorrect or incomplete addresses. Customer unavailability. Logistics disruptions. Government restrictions. Other circumstances beyond our reasonable control. Where available, tracking information will be provided after dispatch.
13. Incorrect Address and Failed Delivery
Customers are responsible for providing a complete and accurate delivery address, phone number, email address, and other required information. DClub will not be responsible for delivery failure caused by incorrect or incomplete information provided by the customer. If an order is returned to us because of repeated delivery failure, incorrect address, refusal to accept delivery, or other customer-related reasons, additional conditions may apply before re-shipment or refund.
14. Returns and Exchanges
Returns and exchanges are governed by our Cancellation & Refund / Return Policy. Because DClub sells intimate apparel and personal-use products, certain products may be non-returnable or non-exchangeable for hygiene and safety reasons. Where a product is eligible for return or exchange, it must meet the applicable conditions stated in our Return Policy, including requirements relating to: Unused condition. Unwashed condition. Original tags. Original packaging. No stains, marks, damage, or signs of wear. Compliance with the specified return period. Products that are defective, damaged during delivery, or incorrectly supplied may be eligible for resolution according to our applicable policy and applicable law.
15. Hygiene and Intimate Products
For health, hygiene, and safety reasons, DClub may restrict returns or exchanges for intimate and personal-use products once the product has been opened, worn, used, washed, or otherwise handled in a manner that makes resale unsuitable. This may include, depending on the product: Bras. Panties. Shapewear. Adhesive bras. Nipple covers. Silicone products. Other intimate or personal-use products. Any applicable exceptions for defective, damaged, incorrect, or otherwise legally protected claims will be handled in accordance with our Return Policy and applicable law.
16. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product ordered, please contact customer support within the time period specified in our Return Policy. To investigate the issue, DClub may request: Order number. Photographs or videos of the product. Photographs of the packaging. Shipping label information. Other relevant information. Depending on the circumstances, we may offer replacement, exchange, refund, or another appropriate resolution in accordance with our policy and applicable law.
17. Refunds
Approved refunds will be processed through the original payment method or another appropriate method. The time required for the refund to be credited may vary depending on the payment gateway, bank, card issuer, UPI provider, or financial institution. DClub is not responsible for delays caused solely by third-party financial institutions after the refund has been initiated.
18. Discounts, Coupons and Promotions
DClub may offer discount codes, promotional pricing, cashback, special offers, or other promotional campaigns. Each promotion may have its own: Validity period. Eligibility requirements. Product restrictions. Minimum order value. Usage limits. Other conditions. Unless expressly stated otherwise, promotional offers cannot be combined. DClub reserves the right to modify, suspend, or withdraw a promotion where reasonably necessary.
19. Gift Cards and Store Credits
Where DClub offers gift cards, vouchers, store credits, or similar benefits, their use may be subject to additional terms displayed at the time of issuance or purchase. Fraudulent, unauthorized, duplicated, or improperly obtained promotional credits may be cancelled.
20. Intellectual Property
All content appearing on thedclub.com, including: DClub trademarks and logos. Product photographs. Product descriptions. Graphics. Videos. Text. Designs. Website layouts. Icons. Marketing materials. Other original content. is owned by or licensed to DClub/Krishiv Enterprise and is protected by applicable intellectual property laws. You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit such content without prior written permission.
21. Customer Reviews and User Content
If the Website allows customers to submit reviews, photographs, comments, or other content, you agree that the content submitted by you must be truthful, lawful, and not infringe the rights of others. You must not submit content that is: False or misleading. Abusive or threatening. Defamatory. Infringing of intellectual-property rights. Fraudulent. Malicious. Obscene or unlawful. DClub may moderate, remove, or refuse to publish content that violates these requirements or applicable law.
22. Third-Party Services
The Website may use third-party services for payment processing, shipping, analytics, communications, authentication, hosting, and other operational purposes. These services may have their own terms and privacy policies. DClub is not responsible for independent actions or policies of third-party providers except where liability cannot legally be excluded.
23. Privacy and Personal Information
Your use of the Website is also governed by our Privacy Policy. We may collect and process information necessary to provide services to you, including information required for account creation, order processing, payment processing, shipping, customer support, fraud prevention, and other legitimate business purposes. Please review our Privacy Policy for details regarding the collection, use, storage, and sharing of personal information.
24. Website Availability and Accuracy
We make reasonable efforts to keep the Website operational and information accurate. However, we do not guarantee that: The Website will always be available. The Website will always be free from errors. All information will always be current. Website access will always be uninterrupted. Technical defects will never occur. We may temporarily suspend Website access for maintenance, upgrades, security reasons, or other operational requirements.
25. Limitation of Liability
To the maximum extent permitted by applicable law, DClub shall not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the Website or purchase of products. Nothing in these Terms is intended to exclude, restrict, or limit any right, remedy, liability, or protection that cannot lawfully be excluded or limited under applicable law.
26. Force Majeure
DClub will not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control. Such circumstances may include natural disasters, severe weather, pandemics, government actions, strikes, transportation disruptions, technical failures, telecommunications failures, cyber incidents, or other events beyond reasonable control.
27. Changes to These Terms
DClub may update these Terms & Conditions from time to time. Any updated version will be published on this page with a revised "Last Updated" date. Your continued use of the Website after an updated version is published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
28. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any dispute arising out of or relating to the Website, products, orders, or these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over Surat, Gujarat, India, subject to applicable law.
29. Contact Us
For questions regarding orders, products, payments, shipping, returns, refunds, or these Terms & Conditions, please contact DClub: DClub Operated by: Krishiv Enterprise Email:[email protected] Phone: +91 99133 22088 Address: Krishiv Enterprise, Surat, Gujarat, India Website: thedclub.com Related Policies Please also review: Privacy Policy Shipping & Delivery Policy Cancellation & Refund Policy Contact Us About Us