PRIVACY POLICY
Last updated: September 22, 2026
1. About Us
Business Name: Krishiv Enterprise Brand: DClub Business Type: Sole Proprietorship Owner: Mrs. Lina Surani Website: thedclub.com Customer Support: Email: [email protected] Phone: +91 99133 22088 Address: Krishiv Enterprise, Surat, Gujarat, India For privacy-related questions or requests, you may contact us using the details above.
2. Information We Collect
Depending on how you interact with our Website, we may collect different categories of information. A. Information You Provide Directly When you create an account, place an order, contact us, or use certain features, we may collect: Full name Email address Mobile phone number Billing address Shipping address City, state, and PIN code Order and purchase details Account login information Customer-service communications Information you voluntarily provide in reviews, feedback, or other communications B. Payment Information When you make a purchase, payment information may be processed by our third-party payment gateway. Depending on the payment method, this may include transaction-related information such as: Payment transaction ID Payment status Payment method Order amount Payment gateway reference number We do not intentionally store your complete card number, CVV, UPI PIN, banking password, OTP, or other confidential payment credentials on our own systems. Payment information may be processed directly by the applicable payment service provider according to its privacy policy and security practices. C. Automatically Collected Information When you visit our Website, certain technical information may be collected automatically, such as: IP address Browser type Device type Operating system Device identifiers where applicable Pages visited Referring website or source Approximate location derived from IP address Date and time of visits Website interaction information Error and diagnostic information This information helps us operate, secure, analyse, and improve our Website.
3. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to operate and improve the Website. Cookies may be used for purposes such as: Keeping you signed in Maintaining your shopping cart Remembering preferences Understanding website usage Improving website performance Measuring advertising and marketing effectiveness Preventing fraud and improving security Some cookies may be provided by third-party service providers. You can manage or disable certain cookies through your browser settings. However, disabling essential cookies may affect some Website functionality.
4. How We Use Your Information
We may use personal information for legitimate business and service purposes, including: Order Processing Processing and confirming orders Preparing and dispatching products Delivering products Providing order tracking Processing cancellations, returns, replacements, and refunds Customer Support Responding to enquiries Resolving complaints Providing order-related assistance Communicating with you regarding your account or purchases Website Operations Creating and managing customer accounts Maintaining your shopping cart Providing website functionality Improving user experience Troubleshooting technical issues Payments Processing payments Confirming transactions Detecting potentially fraudulent transactions Handling payment failures, reversals, and refunds Security and Fraud Prevention Protecting our Website Detecting suspicious activity Preventing fraud, abuse, and unauthorized access Maintaining system security Analytics and Improvement Understanding how customers use our Website Analysing website performance Improving products, services, and website functionality Conducting internal business analysis Marketing Where permitted and subject to applicable preferences and law, we may use your contact information to send: Product updates Offers and promotions Discounts New product announcements Other DClub marketing communications You may opt out of promotional communications at any time using the available unsubscribe mechanism or by contacting us.
5. How We Share Information
We do not sell your personal information as a standalone product. We may share necessary information with trusted third parties where required to provide our services or operate our business. These may include: Payment Service Providers Payment information and transaction details may be processed by payment gateways and financial service providers. Shipping and Logistics Partners We may share information such as your name, phone number, shipping address, and order details with courier and logistics providers so your order can be delivered. Technology and Hosting Providers We may use third-party providers for website hosting, databases, authentication, cloud infrastructure, security, analytics, communications, and related technology services. Marketing and Analytics Providers Where applicable, information may be shared with analytics or advertising service providers to understand website usage and measure marketing performance. Customer Support Providers Information may be shared with service providers assisting us with customer communications and support. Legal and Regulatory Authorities We may disclose information when reasonably necessary to: Comply with applicable law Respond to lawful government or regulatory requests Protect our rights or property Investigate fraud or security incidents Prevent illegal activity Protect customers or other persons We aim to share only information reasonably necessary for the relevant purpose.
6. Supabase and Data Storage
Our Website may use Supabase and related cloud infrastructure to provide services such as database management, authentication, application functionality, and secure data storage. Information submitted through our Website may therefore be processed or stored using infrastructure operated by Supabase or its service providers. We configure and use such services according to our operational and security requirements.
7. Payment Gateway Providers
We may use third-party payment gateway providers such as Cashfree, Razorpay, PhonePe, or another payment provider made available on the Website. The applicable payment provider may process transaction and payment-related information according to its own privacy policy and terms. We do not ask customers to provide confidential payment credentials such as UPI PINs, card PINs, OTPs, or banking passwords to DClub customer-support representatives.
8. Shipping and Delivery Information
To fulfil an order, we may share relevant information with our logistics partners. This may include: Customer name Phone number Shipping address PIN code Order number Product/order information required for fulfilment This information is used to deliver your order and provide related logistics services.
9. Account Information
If you create a DClub account, we may process information associated with your account. You are responsible for maintaining the confidentiality of your login credentials. Please notify us promptly if you believe that your account has been accessed without authorization.
10. Customer Reviews and User-Submitted Content
If you submit a product review, photograph, feedback, comment, or other content through the Website, information contained in that submission may be visible to other users depending on how the feature is implemented. Please avoid submitting sensitive personal information in publicly visible reviews or comments. We may moderate or remove content that violates our policies or applicable law.
11. Marketing Communications
If you provide your email address or phone number, we may contact you regarding: Orders Payments Shipping Returns and refunds Account activity Customer support These transactional communications may be necessary to provide our services. Where legally permitted, we may also send promotional communications. You can opt out of promotional communications at any time by: Using the unsubscribe option provided in promotional emails, where available; or Contacting our customer support team. Opting out of marketing communications will not necessarily stop essential transactional or service-related communications.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including: Providing our services Completing transactions Maintaining business and accounting records Resolving disputes Preventing fraud Complying with legal and regulatory obligations Enforcing our agreements The actual retention period may vary depending on the type of information and the applicable legal or business requirement. When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.
13. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. Security measures may include: Access controls Authentication mechanisms Encryption where appropriate Secure communication protocols Monitoring and security controls Limited access to personal information However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You acknowledge that online services involve inherent security risks.
14. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, which may include the ability to: Request access to certain personal information we hold about you. Request correction of inaccurate or incomplete information. Request deletion of information where legally applicable. Withdraw consent where processing is based on consent. Request information about how your personal information is processed. Raise a privacy-related complaint or grievance. Some requests may be subject to legal, regulatory, security, or legitimate-business limitations. To make a privacy request, contact us using the details in the Contact Us section. We may need to verify your identity before processing certain requests.
15. Children's Privacy
Our Website is intended for general consumers and is not specifically directed at children. We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.
16. Third-Party Websites and Services
Our Website may contain links to or integrations with third-party websites and services. Examples may include payment providers, social-media platforms, logistics providers, analytics services, or other external services. When you access a third-party service, that service's own privacy policy and terms may apply. DClub is not responsible for the privacy practices of independent third-party websites or services.
17. International Data Processing
Some technology, payment, analytics, hosting, communication, or other service providers used by us may process information from locations outside India. Where applicable, such processing will be carried out subject to applicable laws and appropriate contractual, technical, or organizational safeguards.
18. Data Breach and Security Incidents
If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, remediate, and respond to the incident as required by applicable law. Where legally required, affected users or relevant authorities may be notified.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in: Our business practices Website functionality Technology Third-party services Applicable laws or regulations The updated Privacy Policy will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
20. Grievance and Privacy Contact
If you have a question, concern, request, or complaint regarding the processing of your personal information, please contact us. DClub Operated by: Krishiv Enterprise Email: [email protected] Phone: +91 99133 22088 Address: Krishiv Enterprise, Surat, Gujarat, India We will review and respond to privacy-related concerns in accordance with applicable law.
21. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable data-protection and consumer-protection laws.
22. Consent and Acceptance
By using thedclub.com, creating an account, placing an order, or voluntarily providing personal information to us, you acknowledge that you have read this Privacy Policy. Where applicable law requires a separate consent, we will obtain such consent through an appropriate mechanism. DClub reserves the right to update this Privacy Policy as described above.